Frequently Asked Questions
What is my ring size?
We recommend having your finger sized by a local jeweler and asking for your US ring size. If this is not possible, there are ring sizers available online. Ring sizing is a personal and design-specific consideration. For this reason, we ask that clients confirm their own ring size, as we cannot assume responsibility for determining it.
I don’t see my size or preferred configuaration online. What should I do?
If your size or preferred configuration—whether metal color, karat, or stone color—is not listed, please contact us at info@former-child.com. We’ll be delighted to explore bespoke options to create the perfect piece for you.
Where can I buy your jewelry?
We exclusively sell our designs through this official website to ensure authenticity and the highest standard of service.
What about repairs?
Jewelry repairs will be completed at no charge within 120 days of delivery. After 120 days, or for repairs determined to be the result of misuse, a repair fee will apply at the customer’s expense. You can find more info here.
Am I getting the exact piece in the photo?
Every product photo on our site depicts a genuine piece we made as a reference. Because natural stones, unique metal alloys, and handcrafting each carry subtle variations, no two pieces will ever be exactly the same—making your piece truly one-of-a-kind. Please also note that colors and details may appear differently depending on your screen or device settings. If you have any special requests pertaining to your piece, let us know. While we cannot guarantee an exact replica of the photograph, we want you to love the piece you receive.
When will my order ship?
In-stock items typically ship within 5 business days. Made-to-order pieces may take up to 6 weeks to ship. All jewelry orders require a signature upon delivery, without exception. More info can be found here.
Do you offer returns/refunds?
All made-to-order items, sale items, special orders, and customized products are final sale and not eligible for cancellation, return, exchange, or refund. In stock items are eligible for return within 7 days of delivery. More info can be found here.
What gold karats do you use?
We do things a bit differently. For pieces featuring gemstones, we use 18k gold to perfectly compliment the stones. For gold designs without gemstones, we typically stock pieces in 14k. That said, we’re happy to craft any piece in your preferred metal and customize it to your specifications, with the exception of 24k.
