Orders placed on Former-child.com are processed Monday-Friday 9 am to 5 pm PST (excluding major holidays) and are shipped within 3-5 business days from when the order is placed*, pending payment authorization and verification.
Former-child.com ships domestically using USPS. Rates calculated at checkout.
International shipping is done via USPS or DHL. Price is calculated at checkout.
*For pre-order shipping estimates please refer to the product page.
We accept returns and exchanges within 14 days of delivery*. To initiate a return please contact us with your order number and reason for return or exchange. You will be responsible for paying return shipping costs.
We will process your return or exchange within 7 days of receiving the package and refund your original payment method or send out a new item.
*Sale items and special order items are final sale- no exchanges, no returns.
In case of damaged merchandise, we are able to offer either a full refund or exchange for the item in question, depending upon availability. To acquire a refund or exchange, we require proof of damage. For all requests, please contact customer service at firstname.lastname@example.org. Once proof of damaged merchandise is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within a reasonable period.