Shipping + Returns

Shipping

Orders placed on Former-Child.com are processed Monday through Friday, 9 AM to 5 PM PST (excluding major holidays).

For made-to-order or custom products, please allow up to six weeks for delivery. Refer to individual product listings for specific shipping lead times.

We offer complimentary express shipping on all domestic orders over $500.

ALL JEWELRY ORDERS WILL REQUIRE A SIGNATURE AT TIME OF DELIVERY.

International orders are shipped via USPS or DHL, with rates calculated at checkout.

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Returns

All made-to-order items, sale items, special orders, and customized products are final sale and not eligible for return, exchange, or refund.

If your item does not fall under one of these categories, please contact us at info@former-child.com within 7 days of delivery with your order number and reason for return to initiate the process. Items must be returned in unused, pristine condition, in the original packaging. Return shipping costs are the responsibility of the customer.

Please send eligible returns to:
FORMER CHILD
7190 Sunset Boulevard, Suite 517
Los Angeles, CA 90046

Damaged Merchandise

If you receive an item that is damaged, we are happy to offer a full refund or an exchange, subject to availability. We require proof of damage to process these requests.

Please contact info@former-child.com with your order details and documentation of the damage. Once received and inspected, we will notify you regarding the approval of your refund or exchange. If approved, refunds will be processed to your original payment method within a reasonable timeframe.