Shipping + Returns
Shipping
We offer complimentary express shipping on all orders within the United States via UPS or FedEx, and to Japan via DHL Express.
All jewelry orders are shipped fully insured and require a signature at the time of delivery. Depending on the destination ZIP code and the carrier’s delivery procedures, delivery may be completed by a private armed courier.
Orders placed on Former-Child.com are processed Monday through Friday, 9 AM to 5 PM PST (excluding major holidays). During especially busy periods, our processing times may be extended. We appreciate your patience while we prepare your piece with care.
For made-to-order or custom products, please allow up to six weeks for delivery. Refer to individual product listings for specific shipping lead times.
ALL JEWELRY ORDERS REQUIRE A SIGNATURE AT TIME OF DELIVERY.
Please note that we are not responsible for packages once they are marked as delivered by the carrier. If your order is listed as delivered but you have not received it, we recommend checking with neighbors or contacting the carrier directly to file a claim.
For returns, repairs, or other shipments sent to Former Child, we are not responsible for items while they are in transit to us. We strongly recommend insuring all shipments for the full retail value of the item and using a tracked shipping service.
If an order is refused or returned to us due to unpaid customs charges, the original shipping cost will not be refunded and any return shipping fees incurred may be deducted from the refund.
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost paid at checkout.
Returns
All made-to-order items, sale items, special orders, and customized products are final sale and not eligible for cancellation, return, exchange, or refund.
If your item does not fall under one of these categories, please contact us at info@former-child.com within 7 days of delivery with your order number and reason for return to initiate the process. Items must be returned in unused, pristine condition, in the original packaging. Return shipping costs are the responsibility of the customer.
Damaged Merchandise
If you receive an item that is damaged, we are happy to offer a full refund or an exchange, subject to availability. We require proof of damage to process these requests.
Please contact info@former-child.com with your order details and documentation of the damage. Once received and inspected, we will notify you regarding the approval of your refund or exchange. If approved, refunds will be processed to your original payment method within a reasonable timeframe.
